The Box Office Supervisor’s primary responsibility is to ensure efficient day-to-day operations of Chicago Shakespeare Theater’s ticket sales office. For assigned shifts, this position supervises a team of part-time Box Office Associates that handles inbound sales, ticket exchanges, occasional refunds, and responses to frequently asked questions. A world class organization both on and off stage, Chicago Shakespeare’s reputation for outstanding customer service is realized largely through the Box Office team’s daily interactions with our valued patron base. The Box Office Supervisor models superlative customer service—setting the tone for Box Office Associates to follow—and communicates openly with Marketing and General Management regarding operations.
Reports To: Marketing Manager, Ticket Services; General Manager
Manages: Box Office Associates
To be considered for this position, please submit your resume and a brief cover letter describing your interest, experience, and how you heard about this position to email@example.com. Candidates of interest will be contacted by a representative of the Theater; no phone calls, please. Chicago Shakespeare is committed to building diversity and inclusion onstage and throughout the organization. We especially encourage individuals from underrepresented groups to apply.
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